Terms & Conditions

General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Eligibility

We only permit individuals who are at least 18 years old and can form legally binding contracts to use the Services. However, even non-adults deserve fantastic eyewear. You can use the Services if you are under 18, but only if you are at least 13 years old and only if a parent or legal guardian who is at least 18 years old supervises you. In all cases, the adult will be the user and is responsible for any and all activity. If you are younger than 13 years old, you may not use the Services (although your parents can still buy glasses for you.

Privacy

Ublins’s privacy policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that ublins can use such data in accordance with our privacy policies. Click here for more details.

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

Copyright policy

We do not claim any ownership rights in the Contributions that you post on or through the Service. After posting your Contributions on the Service, you continue to retain any rights you may have in your Contributions, including any intellectual property rights or other proprietary rights associated with your Contributions, subject to the license you grant to us below. By making a Contribution to the Service, you grant us a perpetual, non-exclusive, fully-paid, royalty-free, sublicensable and worldwide license to use, modify, create derivative works of, publicly perform, publicly display, reproduce, disseminate, market and distribute the Contribution in connection with the Service, our business, or the promotion of the Service or our business in any media formats and through any media channels now known or subsequently created.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Warranty Disclaimer

Except as permitted by applicable law, we hereby disclaim any warranties, except for special warranty obligations. This Service and all content, materials or projects provided through the Service are provided "as is" and "as available" without warranty of any kind. You assume the risk of any and all damage or loss of the products or services we use or use without using this website. To the fullest extent permitted by law, we expressly disclaim all warranties, express or implied, with respect to this website or our products or services, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Guarantee.

To the extent permitted by applicable law, we do not warrant the accuracy, reliability, timeliness or completeness of the Service Content, the content of any Website related to the Service, Contributions, Information or any other item or material. Or stated on the service or linked by the service. We do not assume any responsibility or liability for any (A) content and material errors, errors or inaccuracies, (B) any personal injury or property damage caused by access to and use of the Service, (C) any authorized access or use. Any security device and/or any and all personal information stored therein, (D) any interruption or transmission of the service or service, (E) any BUGS, VIRUSES, TROJAN HORS, etc., may be any loss or omission in any content Any loss or damage caused by any third party transmitted and/or transmitted by any third party and/or (F), or by the use of any content transmitted or otherwise provided through the Service. You agree not to be liable, directly or indirectly, for any delay, failure to perform, failure to perform or termination of service: (A) acts of God, acts of any government agency, natural disasters, war, violence or terrorist acts, strikes or Locked, unauthorized network or computer intrusion, or internet or computer related viruses, hackers or other agents, introduced by third parties, unused internet and other conditions beyond our control, (B) completely abandoning any technology you are responsible for Request, or (C) completely abandon your intentional act or negligence.

Return & Refund

30 - Day Guarantee: You have thirty (30) days from the date you receive the glasses to contact us if you want to refund or return them for any reason. Please refer to the following terms for the specific return privileges and refund policy.

1. Transport damage: We will replace broken frames at no charge or remake the glasses for you at no charge(lens damaged) or give a full refund.

2. Receive wrong glasses: We will replace wrong frames at no charge or give a full refund.

3. Defective glasses: after verification, we will remake the glasses for you at no charge or offer refund according to the actual situation.

4. Uncomfortable glasses: If you cannot see clearly or feel uncomfortable after receiving the new glasses, please first email us the copy of prescription for checking because customers often fill in the wrong prescription. If your prescription is correct, please contact Ublins Customer Service Representative to return for inspection, after inspection, we will properly deal with it and ensure you a satisfactory shopping experience.

5. If the the frame is too big and cannot be worn normally, please measure the size of the frame used before and contact the ublins CSR within 30 days to handle the issue properly.

6. If you don't like the glasses you bought, please contact Ublins Customer Service Representative within 30 days after receiving the glasses to a one time only exchange, or 50% refund or get other solutions.

7. If you accidentally fill in the wrong prescription or choose the wrong lenses, please contact Ublins Customer Service representative for free change within 24 hours after payment; after 24 hours if the order has been processed, it cannot be changed. Please contact Ublins Customer Service Representative for a one time only exchange(we will charge the handling fee due to actual situation,"free lenses" will be subject to a $5 charge), or 50% refund .

365 - Day Warranty： Customers are eligible for a one-time only replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.Product warranty does not cover damage caused by accidents, negligence, or improper care. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

Tips:
1.Cancellation: We accept order cancellation before the product is produced. If the order is cancelled you will get full refund within 7 business days. We cannot cancel the order if the product is already produced. Please contact Ublins Customer Service Representative for a proper solution.

2.Frame color in person may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.

3.The frame size printed on the temples is based on different standards for different factories. Please note the actual size is specified in the description of each frame on Ublins.

4.We do not provide replacement service for Non-Ublins glasses.

Governing law

When completing your purchase, a billing statement including 'ublins.com' and the country code such as 'HK', 'UK', etc. would be displayed on the payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

Google analytics

Ublins uses Google Analytics to help Analyse how our users use the site. Google Analytics is a free tool that uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the Website and to compile statistical reports on website activity for Ublinst.You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Contact information

Questions about the Terms of Service should be sent to us at [email protected].

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of a product.